Kevin Keating, CPM®
Kevin Keating is the MHLI Director of Training responsible for overseeing both the instructors and course developers. Additionally, he has been the senior instructor for MHLI for the past 6 years. Mr. Keating is a former Infantry officer who served in a variety of Infantry command assignments as well as a variety of Engineering positions, including Executive Officer for an Engineer Group equivalent-sized organization, Resident Engineer, and Director of Public Works (DPW). He has also been an instructor at the University of South Florida and Eckerd College.
Rick Worrell, CHA
Rick Worrell contributes to the MHLI team as its Deputy Director of Training. He is also the Owner/President of GTG Consulting in Manassas, VA. In his capacity as Deputy Director of Training, Rick develops and delivers all of MHLI’s UPH Focus Area courses. Certified by the American Hotel and Lodging Association as a Certified Hotel Administrator (CHA), Rick has over 35 years of Hotel/ Restaurant management experience. Prior to his retirement from the Navy in 1996, Rick was a key member of the Navy’s Bachelor Quarters Program Management Office and has been associated with Single Service Member housing programs for over 15 years. Today, Rick is an in-demand UPH instructor and frequent contributor to Defense Communities Magazine.
Susan Brumbaugh, BAH Director
Susan Brumbaugh is the Director, Basic Allowance for Housing (BAH) and is in her fifth year as the BAH Director. She serves in the Defense Travel Management Office, Office of the Deputy Under Secretary of Defense for Military Personnel Policy. Ms Brumbaugh has worked for the Army and DOD in a variety of positions since her entry into Government service and has calculated and determined allowance rates for a multitude of entitlement programs over the last 20 years.
Doug Chasick
Doug Chasick is the Chief Learning Officer of CallSource. With over 35 years of property management experience, he began as the Resident Manager of a 524-unit apartment property, and has been the President or CEO of 5 real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties. Mr. Chasick was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. He is a member of the NAAEI Faculty, leading the Advanced Instructor Training course and NAAEI designation courses, a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and is an NAA/HUD certified Lead Hazard Awareness Training course Instructor.
Delia Cooke, CPM®
Delia Cooke has been an instructor for MHLI for close to five years. Delia works with MHLI primarily teaching courses related to Privatized Military Family Housing. She has extensive experience in the management of multi-family properties, including HUD affordable housing programs, conventionally financed properties and privatized Military Family Housing. Delia received her CPM and ARM designations from IREM, served as Past President of the Orlando IREM Chapter and is an instructor for IREM Ethics and Fair Housing courses. She is also a member of the faculty of the National Apartment Association Educational Institute. In ad dition, she is an instructor for the Certified Occupancy Specialist course offered by the National Center for Housing Management. Delia is a licensed Real Estate Broker in Florida and Tennessee and lives in Nashville, Tennessee.
Mary L. Ferguson, MS, CHES
Mary Ferguson is the Owner/President of CHIRP, LLC. in Vienna, VA. Certified by the National Commission for Health Education Credentialing as a Certified Health Education Specialist and the Cooper Institute as a Health Promotion Director, Ms. Ferguson has nearly twenty years experience working with the military for organizations such as the U.S. Army Center for Health Promotion & Preventative Medicine, Health Net Federal Services, Inova Health Systems and most recently Mental Health Network. Mary is certified by the University of Maryland in Critical Incident Stress Management and LivingWorks Applied Suicide Intervention Skills Training. Recent accomplishments include establishing the first Combat Operational Stress Control Team for the 104th ASG in Germany.
Rich George
Rich George is the owner and managing director of NOI Coach, a business coaching, consulting and training firm based in Michigan. A successful business person with over 20 years of business experience, Rich brings a no-nonsense approach to strategic planning and a passion for employee development and culture building. Rich’s background includes the management of over two billion dollars of real-estate assets, and over 50 million dollars of capital re-investment strategies. Rich has been involved with successful acquisitions, dispositions, merger facilitation, and repositions. Key to his portfolio is the management of highly distressed properties, including those in court receivership. Known for his team building, culture changing, and change management skills, Rich leads the market in promotion and preservation.
Paul Giese
Paul Giese is the AHRN Project Manager at Runzheimer International, responsible for coordinating all efforts related to the AHRN program including; design, development, and deployment. Paul has been involved with system design, development, and deployment since the program’s inception.
Doug Jones
As a life-long learner and teacher, Mr. Jones began his career with 10 years at IBM. In his second decade, Mr. Jones became a faculty-member with the nation’s largest seminar companies. And for the past two decades, Mr. Jones has provided consulting services to some of the country’s largest (and smallest) companies.
Mr. Jones has earned the Certified Speaking Professional designation from the National Speakers Association and has authored How to Get the Best from Yourself, Worldclass Workforce Skills, High Performance Team Building, Selling It Right, and Market Dominance through Business Development.
Joel Leonard
A former vice-president of the Association for Facilities Engineering, Joel Leonard is taking the lead internationally in identifying, explaining and helping to solve the problem. His creative strategies to build awareness have included holding job fairs specific to the maintenance industry, writing articles, public speaking at from major conventions to high school classes, writing songs, developing an on-line TV network and now writing books. As a result of his efforts, Mr. Leonard was appointed to the United States Council on Competitiveness, a national think-tank whose purpose is to work with legislators and the White House to inform policy decisions that lead to effective strategies for economic development. Internationally, corporate and governmental leaders are seeking Mr. Leonard’s advice and he has been interviewed on National Public Radio and CNBC.
Working with Chicago-based Putman Media, Inc., a publisher of nine trade magazines, Mr. Leoanrd has been a contributing columnist for Plant Services Magazine for the past five years. The 140,000 readers have followed Joel’s work onto the Internet, where, in 2007, Mr. Leonard founded SkillTV.net, the first on-line television network dedicated to helping build awareness of and offering solutions to the “Maintenance Crisis”.
Edward Neleski
Edward Neleski is a recent Navy Retiree, having served for 22 years aboard a variety of Submarines and shore installations. During his service he managed several Bachelor Housing Operations and served at the Regional level during his last tour. A believer in life-long learning, he has earned his MBA, a Bachelor’s Degree in Adult Education, professional certification as a Human Resources Manager, Hospitality Supervisor and Certified Defense Unaccompanied Housing Manager. He is currently pursuing his Master’s of Adult Education degree in Workforce Management.
Dan Oltersdorf
Dan Oltersdorf serves as the Vice President for Residence Life at Campus Advantage, Inc, a student housing firm based in Austin, TX managing over 30,000 beds of student housing around the United States. Dan oversees Campus Advantage’s Students First Residence Life program as well as training initiatives with Campus Advantage’s 900+ team members around the country. Dan has spent the last 11 years in student housing, working in both on- and off-campus housing. He is a recognized speaker, published author of two books, and founder of the student housing resource website ResidentAssistant.com. Dan did his undergraduate work in Human Development and Family Studies at Colorado State University, and completed his Master’s at Florida State University in Higher Education Administration with a minor in Group Development and Training.
Russ Sandlin
Russ Sandlin is the definitive authority in high-level strategies and training for the multi-family industry. For over three decades Russ has teamed with owners and managers across the nation. Much of Russ' success may be linked back to his extensive and hands-on background in multi-family. He truly knows what community staffs are up against because he's been there. From 2000 to 2005 Russ work directly with MRI/Intuit to help develop their web based property management solution for the multifamily industry. Whether he's speaking to on-site personnel, top-level managers or marketing and implementation teams, Russ is the forerunner in income-focused strategies for apartment leasing, marketing and management operations.
Cris Robinson
As the BAH Project Manager, Ms. Robinson manages the survey and analysis processes used in establishing the BAH rates. Along with extensive experience with survey projects, field research, and statistical analysis, she is an expert in housing research, and has traveled to numerous installations for site visits, command briefings, and hands-on training of housing referral personnel. She works closely with the Defense Travel Management Office (DTMO) and the Uniformed Services on the BAH program.
Russ Sandlin
Russ Sandlin is the definitive authority in high-level strategies and training for the multi-family industry. For over three decades Russ has teamed with owners and managers across the nation. Much of Russ’ success may be linked back to his extensive and hands-on background in multi-family. He truly knows what community staffs are up against because he’s been there. From 2000 to 2005 Russ worked directly with MRI/Intuit to help develop their web based property management solution for the multifamily industry. Whether he’s speaking to onsite personnel, top-level managers or marketing and implementation teams, Russ is the forerunner in income-focused strategies for apartment leasing, marketing and management operations.
Teena G. Shouse, CFM
Teena G. Shouse, CFM, Senior FM Consultant, with 25 years of experience in service-related fields. Her primary expertise is in facility management including PM, leasing and management of retail services, BPI, staff development, sustainability in FM, capital planning and budgeting, strategic client relations, and O&M. She possesses a wealth of knowledge in FM operations including extensive experience in associate amenities programs, quality development, FM operational program and process creation and standardization, and sourcing and contract governance of outsourced partners.
From 2005-2007, Ms. Shouse served as the Chairman of the IFMA Board of Directors after completing five years in other positions on the board. She was recently appointed as Deputy Chair on the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium.
Barry Singer
Barry Singer has over 20 years of experience as a senior manager and business owner. His seminars and workshops provide real-world solutions to office frustrations. He brings a contagious and energetic style to give attendees a productive and memorable day. Barry has taken his knowledge around the world to Wrangler, First Data, Nortel Networks, Panasonic and Chrysler.
Doug Trenary
Doug Trenary is a bottom-line performer in a bottom-line world. He is an established and powerful contributor who brings a laser-sharp presence, a fresh but experienced voice, and a cutting-edge body of content that will energize, humor, and captivate any group. But above all, every attendee, listener, viewer, or reader will be compelled to take an immediate next action step to secure their dreams... to get greater results. Named as one of the youngest speaking stars ever to receive the elite Sharing IDEAS Magazine’s Consummate Speaker Award, Mr. Trenary is also electrifying audiences, readers, and the media on his way to the top of the business and personal performance world.
Jeffrey White
Jeffrey White, Research Entomologist for Cooper Pest Solutions and Bed Bug Central as well as the host of Bed Bug TV, has presented to forums that include the Entomological Society of America, Rutgers Extension services, different branches of Federal and State governments and many different housing associations in the Northeast. Also, Bed Bug TV is an online weekly video podcast viewed by thousands of people across the world that discusses different topics and answers questions in regards to bed bugs.
In his time working at Cooper Pest Solutions and Bed Bug Central, he has developed into one of the more knowledgeable professionals in bed bugs and their management. Cooper Pest Solutions and Bed Bug Central are regarded nationally as the leading experts on bed bug control and Mr. White has been one of the people that has developed their bed bug program to its current state.
B. Alan Whitson
A popular author, consultant, and speaker Alan Whitson has been pegged as the “Green Building Guru Who Paints a Profit-Making Picture.” He’s known for his informative (and entertaining) presentations on where the green value is in the new economy. He is the seminar leader for the acclaimed Turning Green into Gold® educational programs.
Whitson provides managers with tools on how to green their organizations, and save their buildings and jobs in the process. His teaching comes with real numbers, strategies and techniques that improve the financial performance and wins buy-in from others in their organization.
Whitson’s experience encompasses over 40 million square feet of facilities around the world in the roles of Asset Manager, Corporate Facilities Manager, Construction Manager and Development Manager. He holds the professional designation of Real Property Administrator (RPA) from the Building Owners and Managers Institute.
Cheryl Anne Woehr
In her role as the BAH Program Specialist, Ms. Woehr is responsible for analyzing housing cost data and setting rates. She serves in the Defense Travel Management Office, Office of the Deputy Under Secretary of Defense for Military Personnel Policy. Ms Woehr has worked for the Navy and DOD in a variety of budget, personnel, and compensation positions over the last 13 years, with four years of BAH program experience.
