205: Resurgence of the Unwelcome Guest:
Bed Bugs Coming Back with a Vengeance
By Jeffrey White
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In less than 10 years, Bed Bugs have spread throughout the nation like a highly infectious disease. We are a worldwide, highly mobile organization and that makes us the perfect carrier of these little nesciences. This session will provide the best information possible on the control and eradication of this pest.

Objectives:

• Learn about the extent of the problem in the civilian community especially in the Lodging and student living environments.
• Learn how to tell if your facility has a Bed Bug problem
• Learn how to control the spread of this pest before they affect your residents
  

206: Managing and Prospering in Our
Changing Environment
By Doug Chasick
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As the old saying goes, “The only constant is change”—and in today’s fast paced world, the change is constant! We are dealing with the most informed and demanding customer in decades and the challenge is clear: Give the customer what they want, how they want it and when they want it or they will no longer be a customer. During this session we’ll identify the wants and needs of our customers, explore how to deliver world class customer service while growing our bottom line and learn how to communicate more effectively with our customers and our team.

Objectives:

• Identify “Who” our customer is and “What” they want
• Implement and consistently practice the “New” Golden Rule
• Establish a customer-centric culture
• Identify and maximize new opportunities to generate income and minimize expenses

207: How Green is My Valley
By Delia Cooke
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In today’s world, many global organizations proclaim their dedication to sustainability and a “green” environment. Since there are so many buzz words to describe those efforts, the student will learn what sustainability means from an environmental standpoint, starting with our own impact on ecologic systems and expanding on new technology. It’s important for all of us to understand what we can do personally to make a difference and how we can incorporate the strides already made by the military.

Objectives:

• What is a carbon footprint?
• What are examples of responsible conservation?
• What is global warming and is it a myth?
• Is it just about light bulbs and fossil fuels?
• What behavioral changes can we implement now?

208: FHS 201: Fair Housing and Beyond
By Russ Sandlin

"Fair Housing and Beyond" was designed and developed in partnership with IREM and NAAEI member experts in fair housing. Participants will explore the equal opportunity mandate critical to professional residential property management in depth, as well as leasing, property operations, and customer service areas taking into consideration the multicultural reality of residential communities today.

This seminar was developed for IREM Members, NAA Members, and others in the housing management industry. Management company executives, property managers, site managers, leasing professionals, maintenance technicians, office administration staff, and vendors all must comply with fair housing law, and would benefit from attending this seminar.

Topics include:

• The Protected Classes and Discrimination: Self assessment, the need for fair housing education with all staff, federal protected classes, state/municipal/local fair housing protections, discrimination by differential treatment and disparate impact, a closer look at discrimination and the fair housing protections
• Focus on Disability: Discrimination and the disability protection, demonstrating sensitivity and awareness, reasonable accommodations and modifications
• Fair Housing and Property Operations: Communication protocols, handling resident complaints, documentation and statute of limitations, resident selection guidelines, occupancy standards, fair credit reporting, and advertising guidelines